Choosing the right removalist company can mean the difference between a smooth, stress-free move and a frustrating experience riddled with delays and damages. With so many options out there, how do you know which one is right for you?
It starts with asking the right questions.
Whether you’re moving across Cairns or just down the road, being informed puts you in control. Below, we’ve listed nine essential questions to ask your removalist company before booking, so you can move with confidence.
Here are some important questions to ask.
1. Are You Properly Licensed and Insured?
A professional removalist should be fully licensed and carry insurance to protect your belongings during the move. Accidents happen—even with the best teams. Ensuring your movers have transit insurance and public liability cover is a non-negotiable. If they hesitate or give vague answers, that’s your cue to look elsewhere.
2. How Many Years Have You Been in Business?
Experience matters in the moving industry. An established company will have systems in place, trained staff, and the kind of know-how that only comes from years of real-world relocations. A newer company may offer a cheaper rate, but it could cost you more in stress and broken furniture.
3. Do You Conduct In-Home Quotes?
Getting a quote over the phone or online is convenient, but nothing beats an in-person inspection. A site visit allows the removalist to assess access points, furniture volume, and any tricky stairs or tight hallways. It also ensures you get a more accurate quote, avoiding last-minute surprises on moving day.
4. Can You Provide a Written Quote and Contract?
Verbal agreements can lead to misunderstandings. Always request a detailed, written quote that outlines costs for labour, fuel, insurance, and any additional services like packing or temporary storage. A reputable removalist will also provide a contract that clarifies terms, responsibilities, and cancellation policies.
5. What Type of Equipment Do You Use?
The tools and vehicles a company uses can tell you a lot about how seriously it takes its job. Ask about the condition of their moving trucks, whether they use trolleys, ramps, or hoists, and how they protect your furniture. Well-maintained equipment is a good sign that they care about your belongings.
6. Are Your Staff Employees or Contractors?
This question is often overlooked, but it’s a valuable one. Some companies outsource moves to third-party contractors, which can impact consistency and accountability. A team of trained employees is generally more reliable and more likely to follow the company’s service standards and handling procedures.
7. Do You Have Experience With Specialty Items?
Not all moves are created equal. If you have antiques, pianos, large aquariums, or delicate electronics, you’ll want a removalist with specific experience in transporting high-value or fragile items. Don’t assume they can handle it—ask about their past jobs and how they’ll manage your unique needs.
8. What Is Your Availability and Booking Process?
Moving dates can be time-sensitive, especially if you’re juggling lease agreements, real estate closings, or time off work. Ask how far in advance you need to book, and whether they’re flexible with changes. A reliable Cairns removalist company should be upfront about their scheduling process and accommodate your timeline where possible.
9. What Additional Services Do You Offer?
Some removalist companies are just there for the load-and-go. Others, like Butler’s Removals & Storage, provide a full suite of extras—packing, unpacking, storage, and even supplying boxes and materials. Understanding what’s available helps you decide how hands-on you want to be during the move.
Why Is It Important to Ask These Questions?
Asking the right questions before hiring a removalist isn’t just about comparing prices—it’s about safeguarding your belongings and your peace of mind. Moving involves a lot of trust. You’re handing over everything you own to a team of strangers, so it’s only fair to know who you’re dealing with.
These questions help you filter out unreliable operators, uncover hidden fees, and better understand the level of service you’ll receive. You’re less likely to encounter nasty surprises or unnecessary stress when you’re well-informed. Think of it as doing your due diligence before making a very important decision.
Don’t Settle for Less
Moving can be overwhelming, but the right removalist will ease the pressure, protect your belongings, and treat your home with care. Asking these nine questions isn’t just about ticking boxes—it’s about making sure you trust the people handling your life’s possessions.
At Butler’s Removals & Storage, we welcome these questions. We’ve built our reputation in Cairns and beyond by being transparent, dependable, and attentive to the unique needs of every household we help. From local moves to interstate relocations, we’re here to take the weight off your shoulders—literally.
If you’re looking for a reliable team to handle your next move, consider a company that goes the extra mile and offers more than just transport. Our packing and unpacking solutions are tailored to your schedule and your belongings, because we know moving is about more than just getting from A to B.
Let’s make your next move your easiest one yet.
